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Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax. Specific times for deliveries and pickups are available at an additional charge.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.What is the standard rental period?
A.Our standard rental period is 48 hours. If your event is on Saturday, we will allow pickup on Friday, and the equipment can be returned on Monday at no additional charge.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.What payments do you take?
A.Cash or Credit Cards.
Q.What if we need to cancel?
A.You may cancel up to 10 business days prior to delivery. Within 10 business days of the delivery date, cancellations will be charged at full price. All deposits are NON-REFUNDABLE. NO EXCEPTIONS! All cancellations will result in credit towards a future event.
Q.Do you require a deposit?
A.Yes, all orders require a 50% Credit Card deposit. All deposits are NON-REFUNDABLE. NO EXCEPTIONS! The deposit is equal to 50% of your order total and is applied towards your final balance. The remaining account balance must be paid 10 business days prior to your event.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Do you have an order minimum?
A.
Yes, our order minimum is $150, which is to be met with products and does not include taxes, delivery and labor charges.
Q.How do I place a rental order?
A.
We are thrilled to introduce our online ordering system! Instead of placing your rental order by phone or email, you can now select your items, add them to a cart, and submit your quote directly through our website. You can place your quote requests at any time of day or night. Once you have submitted your request, a member of our sales team will get back to you by noon the next business day. If your event is coming up within the next five days, then please contact our office at 702-251-1997 to ensure we have ample time to prepare your order.
Q.When should I place a rental order?
A.
We recommend you submit your rental order as soon as you know the details of your event so that we may check the availability of your desired rental items and delivery/pick-up dates. To use our online ordering system, please submit your order at least five business days prior to delivery.
Q.Do I need to clean/launder my rental items prior to pickup or return?
A.
When renting china, glassware, silverware, trays, bowls, serving pieces, etc. we ask that you remove any excess debris by scraping or rinsing off the equipment prior to returning. Please return them in the crates and racks in which they are delivered. If you rented linens, please do not attempt to wash or dry them. Please remove any food, menus, favors, etc. from the linens before packing them for pickup. If linens become wet while in your possession, please allow them to air dry and then place the dirty linens in the linen bag(s) provided. Please be sure to remove any food/pots/pans from cooking equipment prior to pickup.
Q.What if I don't use a rental item?
A.
We do not issue refunds for any unused products.